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Repairs, refunds and replacements

 

If you have purchased an item from a stockist, please contact them directly and refer to their store refund policy and terms and conditions.

 

If the Goods are damaged or not of acceptable quality, you may have rights under:

  • Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
  • Other consumer laws applying in each Australian State or Territory; and/or
  • Our Refunds Policy below

Australian Consumer Law:

If there is a major problem with the Goods, a refund or a replacement may be available.

If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund.

Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.

If your products are damaged in transit or faulty on arrival, please contact us via our contact page within 24 hours of delivery (please attached photos of the damaged items)

If you are not 100% satisfied with your products, or change your mind after purchase you may be eligible to return them for an e-credit.
To be eligible for a refund credit, you must:
• Have purchased the item within the last 28 days
• The product must been returned to us in it’s original condition including any packaging and tags.
• Return the item (at your expense)

EXCEPTIONS:
• Unfortunately, due to the nature of some of our products, all purchases of skin and body care including skin care, essential oil blends, sprays, soaps, make up and food items are final and refunds cannot be given for hygiene and safety reasons.
• We do not accept refunds on sale items

If your products are damaged in transit or you believe them to be faulty on arrival, please email us within 24 hours of delivery.  Please attach photos of the damaged items to the email for review. Do not send back without contacting us first.

Any e-credit received will be valid for 12 months and is redeemable online at www.elisara.com.au

 

Change or Cancellation of Orders

As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by phone or email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.

 

Mobile Terms of Service

Elisara

Last updated: Aug. 6, 2022

The Elisara mobile message service (the “Service”) is operated by Elisara (“Elisara”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Elisara’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Elisara through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Elisara. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18334670774 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Elisara mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18334670774 or email hello@butterflyandbloom.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.