Privacy Policy

At ELISARA we value you as a customer and understand that your privacy is important to you. We want to make sure that we deal with your private and personal information carefully, at all times, so that you feel safe and secure during your visit to our website.

The following Privacy Policy has been prepared to tell you a little bit more about how we will request, collect, store and handle your personal details.

We require all website visitors and customers to read this policy carefully before engaging with our service and making a purchase. Once you have placed an order, we will assume that you have read, understood and consented to the use of your information in any and all of the ways outlined below, and in any way incidental to those uses in the ordinary course of our business at ELISARA.

COLLECTION OF INFORMATION

At ELISARA we will only request information of a private or personal nature from you in circumstances where it is necessary to us, to fulfill your order or to satisfy a customer service purpose.

The type of information that we may ask for includes (but is not necessarily limited to): full name, contact e-mail or phone number, delivery address and payment information. Any other information requested will, at all times, be dealt with in accordance with this Privacy Policy.

USE AND STORAGE OF INFORMATION

We will use your personal details to ensure that you are updated as to the status of your order and that it reaches you safe and sound at your desired destination. Payment information will be used to take the displayed amount for your order.
We may store your contact e-mail address, to update you about ELISARA news, including sales/promotions or new products, in the future. You may unsubscribe from such marketing communications at any time and are always welcome to re-join us.

Payment information is transmitted via PayPal or Afterpay, and is never accessed by us. Please see the respective Privacy Policy if you wish to know more about how your payment information is handled during your transaction with ELISARA.

All information that is collected is stored securely on our database- whether that be in electronic or physical format. Only authorized employees or agents of ELISARA will have access to this information, and it will only be accessed at such time that it is necessary to ensure that your order is fulfilled or your customer service request is resolved. Any information no longer required is deleted or otherwise destroyed. This includes information requested to be removed by you.

We will never share or sell your details with any third party, for any reason, without your express consent. This excludes wholesale customer information. Please see our wholesale terms for further information.

ACCESS TO INFORMATION

You are always welcome to view or modify any personal details that we store in our database. If you wish to obtain a record of exactly what we keep, or edit your contact details, simply contact us via e-mail.

ELISARA will never allow any third party to access your information for the purposes of editing it.

NON-PERSONAL INFORMATION

In addition to personal details, the ELISARA website may also collect non-personal or non-identifiable details about your visit to the online store.

The use of ‘Cookies’ enables us to ascertain certain details about your visit including, but not limited to: navigational information, any referring websites and location information.

This information is completely anonymous, and no attempt is ever made to match it up with your identifiable details. The information is recorded purely for statistical purposes and is used to improve our service to our customers by, for example, remembering the contents of your ELISARA shopping cart or other applicable website preferences.

You may choose to refuse the operation of ‘Cookies’ by disabling this feature in the settings of you computer, mobile phone or other device.

SOCIAL MEDIA

ELISARA will never ask you to disclose information via social media, however, if you do choose to share information with us, we will always handle any information gathered in strict accordance with this policy.

We advise all users to use discretion as ELISARA cannot control, or be liable for, the use of your information by third parties who also have access to these platforms. Please use discretion when sharing information via social media, and where possible, contact ELISARA directly to provide relevant details.

ELISARA will not be responsible for any loss, damage or otherwise that may stem directly from the sharing of personal information with us over social media.

WHOLESALE ACCOUNT HOLDERS

If you hold a wholesale account with ELISARA, please be aware that details about you individually and also about your business may be stored on our database. All information collected will be dealt with appropriately and in strict adherence to this Privacy Policy.

DATA OVER THE INTERNET

The Internet is a global network. Therefore, any data that you may transmit whilst accessing our website, is transmitted globally. By visiting the ELISARA website, you are impliedly authorising the global transmission of your data.
We are not responsible for this transmission and are not liable for any consequences that may flow from it.

YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION – EUROPEAN UNION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ELISARA aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you – Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification – You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object – You have the right to object to our processing of your Personal Data.

The right of restriction – You have the right to request that we restrict the processing of your personal information.

The right to data portability – You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent – You also have the right to withdraw your consent at any time where ELISARA relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

CHANGES TO PRIVACY POLICY

ELISARA may occasionally make changes to our privacy practices. Any changes that would affect our customer’s privacy or personal information will be published here and will take immediate effect from that time. Your continued use of our website is taken as your consent to the use of your personal information in any further ways, as outlined here, or ways incidental to those uses.

If you are concerned about our privacy practices, if you have any questions about your personal information or if you believe we have breached our privacy obligations to you please feel free to contact us.

This Privacy Policy is current as of 30/07/2022