Frequently Asked Questions
ELISARA is a consciously created skincare and aromatherapy brand that encourages busy women to tackle to overwhelm, fatigue and lack of sleep.
We help you to find luxury in your routine, and bring moments of ritual into your daily practice with natural skincare and aromatherapy products.
Self-care is essential to holistic wellbeing and that creating small moments throughout the day can have a profound effect on your mind, body and spirit.
Whether you need support for your skin or soul, we have the perfect remedies for you. Start looking after yourself today with ELISARA – Australian Natural Skincare & Aromatherapy.
Prepared in small batches in our local Brisbane Studio
Product Questions
Where are the products made?
Most of our products are manufactured in our Brisbane Bayside studio, QLD Australia. Some handmade accessory products are made by fellow Australian small businesses.
Are the products all natural?
We use a blend of natural, nature identical, naturally derived and synthetic ingredients. To read more about why we don’t exclusively use natural ingredients and our stance on sustainability, click here.
Are the products safe to use during pregnancy?
Each individual is unique and for your, and your baby’s health. We suggest discussing using essential oils during pregnancy with your treating health provider first. We generally do not recommend using essential oils at all during the first trimester.
Please refer to the product descriptions for more information or if you are unsure, contact us here
Are essential oils safe to use on or near children?
We do not recommend using essential oils on the skin or diffusing for children under the age of 2 years. None of our roller blends are suitable for use on children as the dilution ratio is too high. Some of our diffuser blends may be suitable (please refer to individual product information), however you should use less drops when diffusing. Any questions, please message us via our contact page.
Can diffuser blends be used around pets?
We recommend using essential oil blends with caution around pets. Use only as directed (for maximum one hour, up to three times a day). Always ensure your pet can leave the room if needed and fresh air is accessible. If you are unsure, please discuss with your Vet.
General Questions
How soon will you ship the orders?
All orders will be reviewed and processed within 2-4 days (business days only, Monday-Friday).
If you order contains any of our Essential Oil Roller Blends, please allow 2-5 business days for processing, however, we will endeavour to have it ready as soon as possible.
If your order contains a handmade item, please allow 1-2 weeks for processing and creation however, we will endeavour to have it ready as soon as possible.
Once shipped, please allow 7-14 days for shipping depending on the courier service and your location.
How much is shipping?
Free shipping on all orders over $25.00 Australia Wide.
Standard Shipping 4-7 business days. We make every effort to ship orders as soon as possible. However, we are a very small business and during peak times some delays may occur.
Orders are shipped Monday-Friday (exclusing QLD public holidays).
Some of our items cannot be shipped via air freight as they contain flammable liquids (Dangerous Goods). These items can only travel via our road network and may take longer to arrive. This will be clearly marked on the product pages.
We do not currently offer express postage.
Do you ship overseas?
We currently only ship within Australia and New Zealand.
Do you accept returns?
If you are not 100% satisfied with your products, or change your mind after purchase you may be eligible to return them for an e-credit.
To be eligible for a refund credit, you must:
• Have purchased the item within the last 28 days
• The product must been returned to us in it’s original condition including any packaging and tags.
• Return the item (at your expense)
EXCEPTIONS:
• Unfortunately, due to the nature of some of our products, all purchases of skin and body care including skin care, perfumes, soaps, make up and food items are final and refunds cannot be given for hygiene and safety reasons.
• We do not accept refunds on sale items
If your products are damaged in transit or you believe them to be faulty on arrival, please email us within 24 hours of delivery. Please attach photos of the damaged items to the email for review. Do not send back without contacting us first.